133bet Privacy Policy
Your personal information is very important to us. This policy clearly describes how 133bet collects, stores, and keeps your information secure.
133bet welcomes you to the platform. This Privacy Policy ("Policy") serves as a binding agreement between you and 133bet. By using the site, you are considered to have accepted all terms of this Policy. We never sell your data to third parties.
1. Provisions on Information Collection
1.1 Information You Provide Directly
When you register an account, 133bet collects some basic information from you. This includes your full name, date of birth, mobile number, email address, and your preferred language. Transaction details processed through bKash, Nagad, or Rocket during deposits or withdrawals are also recorded in our system.
- Account registration details: name, date of birth, mobile number
- Identity verification documents (if required): national ID card
- Financial transaction records: deposit and withdrawal history
- Content of communications with the support team
1.2 Automatically Collected Information
When you use the 133bet website or app, certain technical information is automatically stored on our servers. This is primarily used to maintain platform security and improve your experience.
- IP address and device identifier
- Browser type and version
- Duration of site visits and page browsing patterns
- Cookie and session data
1.3 Information Received from Third Parties
We may sometimes receive identity verification information from our approved service partners. However, this information is used solely for the purpose of securing accounts and confirming the validity of financial transactions.
2. Purpose of Information Use
133bet uses your collected information for the specific purposes described below. We never use this information for any purpose beyond its original intent.
- Creating and managing accounts and verifying your identity
- Processing all financial transactions including deposits and withdrawals
- Managing bonuses, promotions, and VIP benefits
- Providing customer service via live chat and email
- Monitoring platform security and preventing fraudulent activity
- Meeting legal obligations and complying with regulations
- Improving the technical performance of the platform
Our Terms and Conditions set out the full terms governing your use of the account, which are consistent with this Privacy Policy.
3. Data Security Measures
133bet applies industry-standard technology to protect your personal information. All data transmissions are secured using SSL (Secure Socket Layer) encryption. Our server infrastructure is protected at both physical and digital levels.
3.1 Encryption and Data Security
Your account password and financial information are stored using strong encryption methods. No staff member can view this information directly — only the authorised technical team can verify specific data through a defined process when strictly necessary.
3.2 Access Control
Only authorised staff whose work requires access to specific information may access that information. All access is logged and audited regularly.
3.3 Response to Data Breaches
If there is any risk of your information being compromised, we will promptly contact affected users and take the necessary preventive measures.
4. Information Sharing and Third Parties
133bet never sells or transfers your personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances described below:
- Payment processors: Information necessary to complete transactions via bKash, Nagad, and Rocket is shared with the respective providers.
- Identity verification services: Necessary information may be exchanged with approved services for account verification.
- Legal obligations: Information may be shared with relevant authorities in response to a court order or legal requirement.
- Technology partners: Technology service providers required for operating our platform receive limited access to information under strict confidentiality agreements.
All third-party service providers are contractually bound to comply with our privacy standards. We do not share your personal information with any advertisers or marketing firms.
5. Cookie Policy
Cookies are used on the 133bet website and app. Cookies are small text files stored on your device that make your browsing experience smoother and more personalised.
5.1 Types of Cookies We Use
- Essential cookies: Required to maintain login sessions and ensure security.
- Performance cookies: Help analyse how different parts of the site are being used.
- Preference cookies: Remember your language preference and account settings.
5.2 Cookie Control
You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may limit some core site functionality, particularly around login and transactions.
6. Your Rights and Control
Every user registered with 133bet has the following rights regarding their personal information:
- Right to access: You may request to know what information we hold about you.
- Right to correction: You may request correction of inaccurate or incomplete information.
- Right to deletion: In certain circumstances you may request that your information be deleted, though some data may need to be retained for a set period for legal and financial reasons.
- Right to object to processing: You may opt out of marketing communications at any time.
- Right to data portability: You may request a copy of your information.
To exercise these rights, contact the support team via live chat or email. Our team provides assistance in both Bengali and English 24/7.
133bet is committed to responsible gaming. Visit our Responsible Gaming page for details on setting account limits and self-exclusion.
7. Data Retention Period
133bet retains your personal information only for as long as necessary. All information is maintained while your account is active. After an account is closed, certain specific data — such as financial transaction records and identity verification documents — must be retained for a set period due to legal and regulatory requirements.
Once the designated period has passed, data is securely deleted or anonymised.
8. Protection of Minors' Information
All services on 133bet are exclusively for individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21. If such information enters our system for any reason, it is immediately deleted and the associated account is closed.
Age verification is an integral part of our registration process.
9. Policy Changes and Updates
133bet reserves the right to update this Privacy Policy as needed. If any significant changes are made, a notification will be sent to the registered email or mobile number. Continued use of the site after changes are made will be taken as acceptance of the revised policy.
The latest version of the policy will always be available on this page. The "Last Updated" date at the top of the page is kept current at all times.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. Our team is available seven days a week, around the clock, in both Bengali and English.
- Live Chat: Contact us directly from any page on the site
- Email: [email protected]
To learn more about us, visit our About Us page. Our FAQ section may also be helpful for answers to common questions.